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Refund, Cancellation and Upgrading

This article describes Token Metrics Refund, Cancellation, and Upgrade Policy

Updated over a month ago

Token Metrics Customer Refund and Cancellation Policy

📌 Policy Snapshot (TL;DR)

Token Metrics offers limited refunds based on each scenario and when you cancel. If eligible, refunds are returned to your original payment method. Support is available exclusively through our official Discord and Telegram channels.

🔄 1. Cancellation Policy

1.1 How to Cancel Your Subscription

To cancel your Token Metrics subscription:

  1. Log in to your account

  2. Go to Account Settings > Subscriptions

  3. Scroll down and click “Cancel Your Subscription”

  4. In the confirmation modal, click “Proceed to Cancel”

  5. If eligible for a refund, confirm your cancellation and request the refund

⚠️ You can cancel your subscription through your account; however, this will only stop future renewals and will not provide a refund. To request a refund, please contact our support team. Refund eligibility will be determined based on our refund policy.
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1.2 What Happens After You Cancel

  • Your subscription will be canceled immediately upon confirmation

  • If you're eligible for a refund, please contact our support team to submit your request. It will be processed in accordance with our refund policy.

  • If you’re not eligible, you’ll retain access to your plan until the end of your billing cycle

💰 2. Refund Policy

Refund eligibility depends on whether it’s your first purchase or a renewal.

2.1 Refund Eligibility Criteria

  • 7-Day First Purchase Refund

    • Applies to most users globally

    • Cancel within 7 days of your first subscription purchase to qualify for a full refund

  • 14-Day Renewal Refund

    • Applies to all users

    • Cancel within 14 days of your latest renewal for a refund

  • No Refunds

    • Cancellations outside these windows will not receive a refund

    • Your subscription will remain active until the end of your billing cycle

2.2 Refund Processing

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days, depending on your bank

  • If delayed beyond 10 days, contact our team on Discord or Telegram (see Section 4)

🚫 3. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

  • Requests beyond eligibility windows (after 7 or 14 days, depending if it is your first subscription or renewal. See Section 2.1)

  • Partial billing periods or unused time remaining after cancellation

  • Promotional subscriptions unless otherwise stated at the time of purchase

  • Accounts suspended or terminated for violating our Terms of Service

🔼 4. Upgrading Your Plan

Want to unlock more features? Upgrading your Token Metrics plan is easy — and we make sure you only pay for what you use.

💳 How Upgrades Work

When you upgrade your subscription, Token Metrics will automatically:

  • Refund the unused portion of your current plan (prorated)

  • Charge the full amount for the new, upgraded plan

This ensures a smooth transition without double-billing or lost value.

📘 Example:

If you’ve been subscribed to the Advanced Annual Plan for six months and decide to upgrade to the Premium Annual Plan, here’s what happens:

  • You receive a $199.99 refund for the unused 6 months of the Advanced plan

  • You’re then charged $1,999.99 for the full year of the Premium plan

⚠️ Important Notes

  • Prorated refunds are automatically applied at the time of the upgrade

  • The new plan term (monthly or annual) starts immediately after the upgrade

  • Upgrade refunds follow the same processing timeline: 5–10 business days

📣 5. How to Contact Support

Token Metrics offers customer support exclusively via Discord and Telegram.

❗We do not offer support via email or live chat for refunds and cancellations. Please use our official community channels for assistance.

❓ FAQ

1. Can I cancel at any time?
Yes. You can cancel anytime through your account settings.

2. Will I lose access immediately after canceling?
Only if you are refunded. If not, you’ll retain access until your billing cycle ends.

3. How long does it take to receive a refund?
Refunds are processed within 5–10 business days to your original payment method.

4. What if I’m past the refund window?
You won’t receive a refund, but your subscription will stop renewing, and you’ll keep access until the current period ends.

5. Where do I go for help with my cancellation or refund?
Please reach out on our official Discord or Telegram channels for support.

6. What happens if I upgrade my plan before my current one ends?
When you upgrade, you’ll receive a prorated refund for the unused portion of your current plan. Then, you’ll be charged the full price of the new plan, and your new subscription term will begin immediately. Refunds are processed to your original payment method within 5–10 business days.

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